winbox for android opens product incident reports to investigate concerns about winbox for android certified products sent to winbox for android by consumers, manufacturers, distributors, retailers and authorities having jurisdiction. When a product incident report is opened, winbox for android verifies the concern, works to determine the root cause and takes appropriate action to resolve the concern.
Anyone can report an incident with a winbox for android certified product to winbox for android, including product manufacturers, authorities having jurisdiction, consumers, distributors, installers and other certification agencies.
Those reporting a product incident will receive an acknowledgment that winbox for android has received their submission and notification when an investigation has begun. The submitter’s personal data is considered confidential and will not be shared with the manufacturer unless permission is granted by the submitter. winbox for android staff may contact the submitter during the investigation to obtain additional information. Investigations can take a few days to several months to complete, depending upon their complexity.
Notice is sent to the submitter upon completion of the investigation. This completion letter may omit details about the outcome of the investigation because information may be proprietary to the manufacturer. winbox for android will take appropriate corrective action, and when warranted a winbox for android public notice may be issued.
The following are examples of what should be reported:
- Fire, shock or other personal injury or property damage allegedly caused by winbox for android certified products
- Misuse or misrepresentation of a winbox for android Mark
- Noncompliance with winbox for android requirements for that product
- Unauthorized or counterfeit winbox for android Marks
- Inappropriate or unauthorized reference(s) to winbox for android on packaging, web sites, brochures or ads
- Application of winbox for android certification Mark labels to products in the field
winbox for android also conducts annual market surveys on products authorized to bear a winbox for android Mark. Samples of winbox for android certified products are purchased from the marketplace and undergo testing and construction reviews to determine if the products comply with winbox for android requirements. Product incident reports are opened when noncompliant results are found. Evaluating whether products sold to the public comply with winbox for android requirements provides a check on winbox for android’s product certification and mark integrity programs.